We have shifted our focus to ensuring our products and services provide a direct benefit to consumers or to society as a whole.

We have already made broad changes to our products such as limiting access to personally identifiable data. Other changes include the following:

• ChoicePoint now only provides personal information (such as Social Security numbers and driver's license numbers) under three circumstances:
1. The product supports consumer-driven transactions (examples include insurance, mortgage lending, and financial institutions);
2. The product provides authentication or fraud prevention tools to large accredited corporate clients (examples include insurance companies, banks, or mortgage companies) to verify identities of individuals who are coming to them as part of a consumer-initiated transaction; or
3. When personally identifiable information is needed to assist federal, state or local government and criminal justice agencies in their important missions.
• Strengthening customer credentialing procedures, including:
  • Expanding our site visit program and audit program;
  • Verifying customer authenticity from multiple sources;
  • Reviewing customer accounts by second-level analyst or manager; and
  • Enhancing user ID and password protections.
• Re-credentialing broad segments of our customer base, including small business customers.
• Creating a Corporate Credential Center to consolidate and standardize credentialing of customers across business units.
• Creating an independent office of Credentialing, Compliance and Privacy that reports to the Board of Directors' Privacy Committee and hiring Carol DiBattiste, former Deputy Administrator of the U.S. Transportation Security Administration, to serve as our first chief credentialing, compliance and privacy officer. This office oversees the improvements in our customer credentialing process, the expansion of our site-based verification program and the implementation of an enhanced incident reporting procedure.
• Appointing Robert McConnell, a 28-year veteran of the Secret Service and former chief of the federal government's Nigerian Organized Crime Task Force, to serve as our liaison with law enforcement officials.
• Engaging the services of Ernst & Young LLP to conduct a best practices study and help the company develop additional, standard-setting privacy, credentialing and compliance practices.